Privacy Policy

Information We Collect

• Order details: your name, email, phone number, shipping and billing address, and the items and sizes you buy.
• Account details: if you create an account, your login email, saved addresses and order history.
• Payment details: payments are handled by our secure payment provider. We never see or store your full card number.
• Device and browsing data: your IP address, browser, device type, the pages you view and how you found us, collected through cookies when you allow them.
• Messages: anything you send us when you contact support or sign up for our newsletter.

How We Use Your Information

• Process, ship and deliver your orders, and handle customer support requests
• Send order confirmations, shipping updates and support replies
• Verify orders and protect our store and customers against fraud
• Send news about drops, restocks and offers, only if you subscribe
• Understand how shoppers use our site so we can improve it
• Meet our legal, tax and accounting obligations

Cookies

We use essential cookies to keep your bag and session working. Analytics cookies are only used if you accept them in our cookie banner. You can change your choice at any time with the “Manage Cookies” link at the bottom of every page.

Sharing Your Information

We do not sell your personal information. We only share it with trusted partners who help us run the store, such as:

• Payment processors, to take payments securely
• Shipping carriers and couriers, to deliver your sneakers
• Hosting, email and analytics providers, to run and improve our site
• Authorities, when required by law

These partners may process your data outside your country, including in the United States, and only use it to provide their service to us.

Data Retention

We keep order information for as long as needed for your purchase, returns, and our legal and tax records. Account and newsletter data is kept until you ask us to delete it or unsubscribe.

Your Rights

Wherever you are in LATAM or beyond, you can ask to see the personal information we hold about you, correct it, delete it, or stop receiving marketing emails. Every marketing email also includes an unsubscribe link. To make a request, email us at Support@ogstudios.shop and we will reply as soon as possible.

Security

We use secure, encrypted connections and trusted providers to protect your information. No system is 100% secure, but we work to keep your data safe.

Children

Our store is not directed at children under 13, and we do not knowingly collect their personal information. Purchases for kids should be made by a parent or guardian.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

Contact Us

Questions about your privacy or this policy? We can always assist you. Email us at Support@ogstudios.shop.