Frequently Asked Questions

Orders are processed within 3 working days and shipped via DHL, FedEx or UPS. Your delivery timeframe is shown by your tracking number. Shipping is free on orders over $200; otherwise Standard Express within the USA is $15, International (LATAM) is $18 and Overseas is $29.

Yes. We ship across LATAM for $18 and overseas for $29, free on orders over $200. Every international order ships via DHL, FedEx or UPS with a tracking number.

All our sales are final, so we do not accept returns. We recommend reviewing your size with a similar pair or a pair from the same brand before you proceed to checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.